All orders are made up on a first come, first served basis; so we recommend placing an order as soon as possible to secure your place in the queue and avoid delays. August through December is our industry’s busiest time of year, and our volume can literally quadruple.
Most orders are shipping on time. Call us at 1-800-541-0271 with any questions.
Delivery Dates If You Have an Order in the System
|If you were given projected ship dates of…|
|All table pads have shipped|
|11/27–12/1||A few orders may be 1 to 5 days late|
|Orders placed after 10/31 promised for Christmas are shipping now. These orders will be delivered before Christmas, between 11/27 and 12/23 unless you paid an Expedite fee for delivery on a specific date.
When your order does ship we will be emailing an order confirmation along with your tracking information.
The process of manufacturing a custom table pad takes time. Each table pad order is custom-made from start to finish, and each order is totally different from the next. An average order may have four sections/pieces, while other orders may have ten or more. Also, some table pad shapes take much longer than others. For instance, a rectangular table pad may take half an hour to make, but a round table pad could take an hour because of all the cutting and snipping. This is why delivery times always fluctuate. If we get a lot of rectangular pads to make, we may get ahead of schedule. If we have a lot of round, scalloped, or oval table pads, we may run behind with our projected delivery dates. Couple this with the fact that there are only a few companies that actually manufacture custom table pads. So we ask everyone’s patience in order to facilitate making the same quality product.
What to Expect
When orders are taken, whether by phone, mail or email, each customer, prior to entering an order in the system, is given a projected date when we think the table pads will ship. However, due to the complexity of our manufacturing process, it is possible for your table pad order to ship as much as a week sooner or later. But we do still try to accommodate customers when a special delivery date is needed.
Expedite can no longer be used to get a table pad by Thanksgiving, Christmas, or Hanukkah.